Once your order is processed and on its way, you’ll receive a shipping confirmation email with a tracking link included. The tracking link will be connected to your local shipping service (ex. USPS or UPS for United States). Simply click the link to view real-time updates on your delivery status. If you haven’t received a tracking email within a few days of placing your order, feel free to reach out to our support team.

We accept all major credit and debit cards, as well as PayPal, Apple Pay, and Google Pay—so you can check out with whatever method works best for you. Our payment system is fully encrypted and PCI-compliant, ensuring your personal and financial information stays secure from start to finish.

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Our team will work to make sure that the cancellation is placed before the order is processed with our manufacturing partners. If the order has already been processed, we may not be able to cancel or modify the order.

Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.

Processing of the order with our manufacturing partners typically takes 1-2 business days. From there, expect orders to arrive in about 5-8 business days from the time the order has been processed. Successful processing of a delivery order will be confirmed via email. For more specific information on shipping, make sure to check the information provided on the individual product page of interest.

Note: Shipping dates provided are not 100% accurate estimations of shipping. Orders can take more or less time depending on processing speed and potential backlogging. If orders have not been delivered within 12 business days, please contact customer service.

We offer the ability to return items within a 30 day time frame in exchange for a full refund. The return process begins the moment that our team confirms a return request has been submitted. To initiate a return process, please reach out to our customer service. Successful return is dependent on meeting the following standards.

1. All original packaging, including tags, must be returned alongside the product.

2. Items must be unworn, unaltered, or unused. Depending on the product, we may request a photo submission of the product prior to being sent out for return to confirm eligibility with our guidelines.

Make sure to stay in close contact with customer service in order to ensure the return process works smoothly.

Other information to note:

1. Any purchases made through a final sales promotion are not eligible for return.

2. No more than 10% of bulk items purchased for corporate gifting can be returned.

3. Any products that we deem to be delicate under our return policy is subject to a $35 handling fee to ensure quality return back to our manufacturing partners.

4. Please make sure to keep track of proof of shipment and receipts. A label tracking number may be required to be submitted to ensure the validity of our return policy. If we are unable to track the package on our end, or the label tracking states that the product has yet to be shipped, we will require a lost package claim to be submitted to your mail carrier before we can continue to process the return.

Please give the order 48 hours after notification of delivery to arrive before contacting customer service. When reaching out, please make sure to provide customer service with the receipts of unsuccessful delivery, as well as proof of purchase. We will process the order as quickly as possible in order to ensure you receive the product you purchased or a full refund.

Because we partner with manufacturing teams across multiple continents, we’re unable to process all exchanges directly. If you’d like to initiate an exchange, please contact our customer service team—we’ll walk you through your available options, including limited even exchanges where possible. For successful return requests, we offer store credit. In cases where your return falls outside our standard window or involves special circumstances, you may still be eligible for either store credit or a limited exchange, depending on the situation.

To work with Nuvée, you can initiate an application process by reaching out to our primary customer service email with a pitch. From there, you will be directed to our affiliate channels. We welcome creators with audiences of all sizes, so don't be afraid to reach out.

All other inquiries can be processed through our primary customer service email, services@nuvee.us.